Privacy Policy 96m – Your Personal Data Protection

96m is an online entertainment platform that operates with full commitment to the privacy and data security of its users. This Policy applies to all personal information you provide to us through the website, mobile app, live chat, email, or any other communication channel associated with 96m.

We process your personal data on the basis of contractual necessity (to fulfil the service agreement between you and 96m), our legitimate business interests, compliance with applicable laws, and your consent in specific cases such as marketing communications.

96m collects various categories of personal information depending on how you interact with our platform. Below is an overview of the data we collect:

96m collects personal data through various channels throughout your use of our platform:

• During account registration: You provide basic information such as your name, email, phone number, and password when creating a new account at 96m.
• KYC verification process: To meet legal requirements and prevent fraud, we require a copy of your identification card, proof of address, and financial information during the KYC process.
• Financial transactions: Deposit and withdrawal information, including bank account or digital wallet details, is automatically collected during each transaction.
• Platform usage: Our systems automatically record game activity, session logs, wagering patterns, and interactions with the platform interface.
• Communications with us: When you contact customer support via live chat, email, or other channels, those conversations are stored for quality assurance and training purposes.
• Cookies and tracking technologies: Our platform uses cookies, pixels, and similar technologies to automatically collect technical and usage data. See Section 7 for more details.

The personal data we collect is used responsibly for the following purposes only:

• Account management: Creating and managing your account, processing logins, sending important account notices, and handling your withdrawal requests.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• Identity verification: Conducting the KYC checks required to comply with regulations and prevent use of the platform by ineligible individuals.
• Fraud prevention: Detecting and investigating suspicious activity, multiple account usage, money laundering, and any fraudulent attempts.
• Customer support: Responding to enquiries, resolving complaints, and providing the technical support you need.
• Platform enhancement: Analysing usage patterns to enhance user experience, develop new features, and optimise platform performance.
• Marketing communications: Sending you relevant promotions, bonuses, and special offers — only if you have given consent to receive such communications.
• Legal compliance: Fulfilling reporting obligations and compliance requirements with regulatory bodies and applicable laws.

96m does not sell your personal data. We only share your information under limited circumstances and with strict controls:

• Payment processors: Payment service providers such as FPX, Touch 'n Go, DuitNow, and crypto gateways require transaction information to process your deposits and withdrawals. They are subject to their own privacy policies and security standards.
• Technology service provider: Companies that assist us with server hosting, data storage, analytics, and cybersecurity. All such providers are bound by strict confidentiality agreements.
• Regulatory bodies and law enforcement: When required by law, court order, or directive from a legitimate regulatory authority, we are obligated to comply and disclose the requested information.
• Licensed game partners: Game software providers that power the games on our platform may receive minimum technical data required for game operation. No personally identifiable data is shared without necessity.

All third parties that receive your data are contractually bound to protect that information and use it only for permitted purposes.

96m continuously invests in robust security infrastructure to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected with 256-bit SSL encryption — the same level of security used by leading financial institutions.
• Two-factor authentication (2FA): Members can activate 2FA for an extra layer of protection during login and withdrawals.
• 24/7 security monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Internal access controls: Only authorised staff with clearly defined job responsibilities may access member personal data. All access is logged and regularly audited.
• Regular data backups: Data is automatically backed up to a secure, separate location to prevent loss due to unforeseen incidents.
• Penetration testing: 96m conducts regular security testing to identify and patch any vulnerabilities before they can be exploited.

The 96m platform uses cookies and similar tracking technologies to enhance the user experience and analyse usage patterns. Below are the types of cookies we use:

• Essential cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting anonymised information about how users interact with the platform, helping us identify areas for improvement.
• Functional cookies: Saving your preferences such as language, display settings, and login information to make your experience more convenient.
• Analytics cookies: Helping us understand overall traffic and user behaviour in aggregate for service improvement purposes.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the 96m platform.

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by 96m:

The 96m platform is strictly for individuals aged 18 years and above only. We do not knowingly collect any personal data from minors. If you find that a child has registered an account on our platform or has provided us with their personal information, please contact our support team immediately.

If we become aware that personal data of a child has been collected without valid parental or guardian consent verification, we will take immediate steps to delete that data and close the relevant account.

96m retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law:

• Active account data: Retained for as long as your account is active and for 5 years after account closure for legal compliance and investigation purposes if required.
• Financial transaction records: Retained for a minimum of 7 years in line with legal requirements related to anti-money laundering (AML) and financial reporting.
• Support communication records: Retained for 2 years after your last interaction for quality assurance and reference purposes.
• Technical log data: Typically retained for 90 days for security and fraud detection purposes, then anonymized or deleted.
• Marketing data: Retained until you withdraw your consent or request deletion, whichever comes first.

The 96m platform uses third-party services such as payment processors and game software providers to deliver the best experience to our members. While we carefully select our partners and bind them to strict data protection agreements, 96m is not responsible for the privacy practices of those third parties.

Each payment processor and service provider we use is subject to their own privacy policy. We encourage you to review the relevant provider's privacy policy before using their services directly. All data sharing with these third parties is carried out solely on the basis of legitimate business need and with adequate contractual controls in place.

96m reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. When we make significant amendments, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notices via your registered email or via in-platform notifications where such changes materially affect your rights.
• In the case of highly material amendments, we may require your renewed consent before you can continue using the platform.

We encourage you to review this page periodically to stay informed of our latest policy. Your continued use of the 96m platform after any amendments are published constitutes your acceptance of the updated policy.