Terms and Conditions 96m – Platform User Guide

These Terms and Conditions take effect as soon as you complete the account registration process at 96m or as soon as you access any part of our platform, whichever occurs first. These Terms apply to all aspects of platform use, including access to games, financial transactions, bonus usage, and communication with our support team.

96m reserves the right to update or amend these Terms at any time. Any changes take effect immediately upon publication on this website. It is your responsibility to review this page periodically to stay informed of the latest applicable terms.

To register and use 96m services, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years old or the legal age established by the laws of your country or region of residence, whichever is higher.
• You must register using true, accurate, and up-to-date personal information. Registration using a false identity or another person's information is strictly prohibited.
• You are not on any list of individuals banned by a relevant regulatory body or subjected to restrictions from using gaming services.
• You are registering in your own personal capacity and not on behalf of any third party.
• You are not in a category of individuals prohibited from using the platform based on applicable geographical restrictions or legal limitations.

Each individual is only permitted to hold one (1) active account only on the 96m platform. Owning more than one account — whether under the same name, a different phone number, or a different email address — is considered fraudulent and may result in all associated accounts being permanently suspended without compensation.

You are solely responsible for maintaining the confidentiality of your password and account login details. 96m shall not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login information.

• Do not share your password with anyone, including family members.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Log out of your account when using a shared device.
• Enable two-factor authentication (2FA) for an additional layer of protection.
• Contact customer support immediately if you suspect your account has been compromised.

96m accepts a wide range of deposit methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, DuitNow QR, online bank transfer, debit/credit cards, and cryptocurrencies such as USDT, Bitcoin, and Ethereum. All methods are available 24 hours a day, 7 days a week.

The deposit terms and conditions are as follows:

• All deposits must be made using a payment method registered under the same member's name. Deposits using another person's account are not permitted.
• Minimum and maximum deposit limits vary by payment method. Check the Deposit for the latest information.
• 96m does not charge any processing fees for deposits. However, third-party payment providers may apply their own charges.
• Deposited funds are non-refundable except under circumstances agreed upon by the 96m team following an investigation.
• 96m reserves the right to reject or delay deposits suspected of being linked to fraudulent activity or money laundering.

96m is committed to processing all withdrawal requests promptly and transparently. Withdrawal conditions are as follows:

• Withdrawals may only be made to a bank account or digital wallet that has been registered and verified under the same member's name.
• The KYC (Know Your Customer) verification process must be completed before your first withdrawal request can be processed. This includes submitting a copy of your identification card and proof of address.
• Standard withdrawal processing time is within 1–24 hours depending on the chosen method. Verified VIP members enjoy express withdrawals in under 30 minutes.
• Daily minimum and maximum withdrawal limits are set according to account level. Check the Withdrawal for full details.
• 96m reserves the right to delay withdrawals by up to 5 business days if unusual activity is detected or additional security reviews are required.
• Any taxes or fees charged by the receiving bank are the sole responsibility of the member.

96m offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to wagering requirements (rollover) that must be fulfilled before any bonus funds or related wins can be withdrawn.

• Welcome Bonus: Available to new members only. Each individual is eligible to receive the welcome bonus once only. Wagering requirements are 20x–30x depending on the bonus type selected.
• Reload Bonus: Offered periodically to existing members. Specific wagering requirements are stated in each promotion's terms.
• Cashback: Automatically credited based on net losses within the specified period. Cashback is not subject to wagering requirements unless otherwise stated.
• Referral Bonus: Credited once the referred friend has successfully made their first deposit and met the specified minimum requirements.
• 96m reserves the right to cancel or modify any bonus or promotion without prior notice.
• Attempts to abuse bonuses through the use of multiple accounts, opposing bets, or other manipulation methods will result in bonus cancellation and account termination.

All games on the 96m platform use a Random Number Generator (RNG) system that has been certified by international independent testing bodies, ensuring every game outcome is fair and cannot be manipulated.

Members are strictly prohibited from doing the following:

• Using automated software, bots, scripts, or other tools to play on your behalf or to gain an unfair advantage.
• Colluding with other members to manipulate game outcomes (collusion).
• Exploiting any bug or technical vulnerability in the system. Any bug discovered must be reported to customer support immediately.
• Using a VPN or proxy to conceal your true location in order to bypass geographical restrictions.
• Posting obscene, harmful, offensive, or unlawful content on any 96m communication platform.

Any violation of these rules may result in permanent account suspension or termination without compensation.

96m takes our responsibility to protect your personal information seriously. All data you provide during registration and platform use is stored securely using 256-bit SSL encryption and the latest technical security measures.

• Your personal information will not be sold, shared, or transferred to third parties without your consent, except where required by law or a regulatory body.
• 96m uses your data solely for platform operations, transaction processing, identity verification, and service communications.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.
• For more information on how we handle your data, please refer to our Privacy Policy our complete policy.

Accounts showing no login activity or transactions within a period of 12 consecutive months will be classified as an inactive account. The following terms apply to inactive accounts:

• A monthly maintenance fee of RM10 (or equivalent currency) will be charged against inactive account balances after a 12-month dormancy period.
• If the account balance is insufficient to cover the maintenance fee, the account will be automatically suspended.
• All unused bonuses in inactive accounts will be automatically forfeited.
• To reactivate a suspended account, members may contact customer support and complete the identity re-verification process.

You may close your 96m account at any time by contacting our customer support. Before closure, please ensure you have withdrawn all eligible balances from your account.

96m reserves the right to suspend or terminate any member's account without prior notice under the following circumstances:

• Violation of any provision within these Terms and Conditions.
• Suspicion or detection of fraudulent activity, money laundering, or other criminal activity.
• Providing false or misleading information during registration or the KYC process.
• Attempting to abuse the bonus system, exploit technical vulnerabilities, or disrupt platform operations.
• Compliance with court orders, regulatory body directives, or other legal requirements.

The 96m platform is provided on an "as-is" and "as-available" basis. While we make every effort to ensure the platform operates smoothly at all times, 96m makes no guarantee that the platform will be free from interruptions, technical errors, or unplanned downtime.

• 96m shall not be liable for any direct or indirect financial losses arising from technical disruptions, system failures, or platform unavailability.
• 96m is not responsible for any losses resulting from your internet connection failure, device malfunction, or circumstances beyond our control (force majeure).
• 96m's maximum liability to any member in any situation is limited to the amount deposited by that member within the 30 days prior to the claim being made.
• Wagering is a risk-based activity. You acknowledge that you are solely responsible for your own wagering decisions.

96m reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without requiring prior member consent. However, we will endeavour to notify members of significant changes via email or in-platform notices.

All disputes arising from the use of the 96m platform should first be resolved through amicable negotiation. If a resolution cannot be reached within 30 days, the dispute will be referred to arbitration conducted in accordance with the applicable international arbitration rules.